Products & Services
SpendTime
SpendTime is an AI-powered business communications service that helps businesses manage inbound calls, collect caller information, route inquiries, capture missed opportunities, and support follow-up workflows.
01Purpose
Supporting the team a business already has.
Calls often arrive at inconvenient moments: while staff are with a customer, on another line, or after the business has closed for the day. When those calls go unanswered, details are lost and follow-up becomes harder.
SpendTime is designed to help businesses handle those moments. It answers and organizes inbound calls so that callers are heard and the team has the information it needs to respond. It is intended to support existing staff, not to replace them.
02Capabilities
What SpendTime does.
A high-level overview. Specific features and availability depend on each business’s configuration and service agreement.
AI-assisted call handling
SpendTime can answer inbound calls on behalf of a business using AI-assisted conversation, responding according to how that business has set it up.
Caller intake
It collects the information a business asks for, such as a caller’s name, contact details, and the reason for the call.
Routing
Inquiries can be directed according to rules the business defines, for example by topic, urgency, or time of day.
Notifications
The right people can be notified when a call comes in or an inquiry needs attention.
Follow-up workflows
Missed calls and open inquiries are captured so the team can follow up with the information already in hand.
Integrations
SpendTime is designed to work alongside tools a business already uses, where integrations are available.
Configurable workflows
Each business can shape SpendTime around its own hours, services, questions, and processes.
03How it works
From first call to follow-up.
A call comes in
A customer or prospect calls the business, including when staff are busy, unavailable, or away after hours.
SpendTime responds
The caller is greeted and asked the questions the business has configured.
The inquiry is routed
Information is organized and sent to the right person or workflow, and the team is notified.
The team follows up
People on the team pick up the conversation with context, rather than starting from a missed-call notice.
04Text messages
Messages sent through SpendTime.
As part of a client business’s workflow, SpendTime may send operational and business text messages, for example to acknowledge an inquiry or to share follow-up information related to a call.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to opt out of further messages.
- Reply HELP for help.
Mobile information is not shared with third parties or affiliates for marketing or promotional purposes. Details are in the SMS section of our Privacy Policy and the SMS terms. SpendTime’s own policies are available here: SpendTime Privacy Policy · SpendTime Terms.
Learn more about SpendTime.
Visit the official SpendTime website, or contact More Than Determination LLC with questions.